What Data We Collect and Why We Keep It
We collect your name, email address, mobile number and account wallet details when you register. When you add bKash, Nagad or Rocket as a payment method, we store the mobile number linked to that wallet — not your PIN or full transaction credentials. Device data such
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as your browser type, IP address and session length is logged automatically to detect unusual account activity. We use this information to process deposits and withdrawals, verify your identity, and respond to account queries through our Bangladesh support channel. We do not share your personal data
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with third parties for marketing, and we do not sell it under any circumstance. Retention periods follow the requirements of applicable law in your jurisdiction. Data tied to payment rails like bKash and Nagad is retained only as long as it is needed for transaction records
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or dispute resolution. You can ask us to review what we hold at any time by contacting support directly. Availability of certain account features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.